Shipping and Return Policy
***Physical Items That Require Shipping***
We create every purchase, by hand. So naturally, this takes a little time. We try very hard to get your order shipped out as fast as we can. Each listing has an approximate ship date but if you need a fast turn around, let us know in the order notes. We ship everything via USPS for simplicity sake. You will receive a confirmation via email with tracking information as soon as the package is sent. We cannot be responsible for shipping charges or lost items if the wrong address/ inaccurate address is given. Please be sure you double check the shipping address and notify us ASAP if you realize the wrong address is given.
All breakable orders are insured through the USPS and is included in the shipping price shown in the listing. In the event that your order comes to you damaged, please email us right away with pictures of the damage. Once we receive this info, we will start a PO claim on your behalf. There is no need to send the order back. Please do not dispose of the damaged item until the replacement order is sent to you. If you receive a letter in the mail requesting that you bring the damaged item to your nearest post office for verification, please do so. This will delay your replacement being shipped until completed. Your new order will go out as soon as we receive verification from the post office of the PO claim.
***Digital Downloads Require No Shipping***
With digital downloads, you do not receive a physical item. Read Etsy’s help page for downloading instructions…
It has tips for downloading your files, as well as how fast and how long your download is good for. Sorry, NO RETURNS or exchanges on digital downloads.
The downloaded artwork is copyrighted by The Cottonseed Marketplace and are for PERSONAL USE ONLY and cannot be used commercially or be resold/redistributed. This purchase is strictly for non-commercial, personal use only…you may print as many copies as you wish but you may not resell, or distribute by electronic means or profit in any way from this design. Any questions please contact us.
Our number one goal is to make you happy. We pride ourselves on good customer service and good communication. With that said, we cannot return or exchange custom orders, unless damaged. In which case, we will send you a new item rather than a refund or exchange. Please double check your purchase information. We are not responsible for any customer error in the ordering process that creates an unwanted result. If the error is on our side, we will absolutely make it right or refund your purchase price, excluding shipping. Please, if there is any issue with your order in any way, message us so we can make it right. Give us a chance to fix any issues prior to posting a negative review.
Absolutely No refunds on downloadable files. Please make sure you are buying the EXACT file you want. We are not responsible for customer errors in ordering.
CUSTOM orders can be cancelled at any point PRIOR to the final draft approval, with a full refund. Once you give us final approval of your custom order, we begin working on it. For that reason, cancellations AFTER final approval are NOT accepted.
Any Non-Custom order may be cancelled at any point prior to shipping, with a full refund.